Valcore Plumbing & Heating in Colchester
Valcore Plumbing & Heating in Colchester

01206 433533

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Privacy & Cookies

We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

Our website uses cookies. For more information please see section below.

1. Definitions and Interpretation

In this Policy the following terms shall have the following meanings:

“Data” means collectively all information that you submit to Valcore via the Website. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998;

“Cookie” means a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in Clause 12;

“UK and EU Cookie Law” means the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

“User” means any third party that accesses the Website and is not employed by Valcore and acting in the course of their employment; and

“Website” means the website that you are currently using (valcore.co.uk) and any sub-domains of this site (e.g. blog.valcore.co.uk) unless expressly excluded by their own terms and conditions.

2. Scope of this Policy

This Policy applies only to the actions of Valcore and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

3. Data Collected

Without limitation, any of the following Data may be collected by this Website from time to time: name; date of birth; gender; contact information such as email addresses and telephone numbers; demographic information such as post code, preferences and interests; financial information such as credit / debit card numbers; IP address (automatically collected); web browser type and version (automatically collected); operating system (automatically collected); and a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected).

4. Our Use of Data

4.1 Any personal Data you submit will be retained by Valcore for <>.

4.2 Unless we are obliged or permitted by law to do so, and subject to Clause 5, your Data will not be disclosed to third parties.

4.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. Fore more details on security see Clause 11 below.

4.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for internal record keeping, the improvement of our products / services, transmission by email of promotional materials or contact with you for market research purposes for future improvements to the Website.

5. Third Party Websites and Services

5.1 Valcore may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment processing and delivery of purchased items. The providers of such services have access to certain personal Data provided by Users of this Website.

5.2 Any Data used by such parties is used only to the extent required by them to perform the services that Valcore requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties shall be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.

6. Links to Other Websites

This Website may, from time to time, provide links to other websites. Valcore has no control over such websites and is in no way responsible for the content thereof. This Policy does not extend to your use of such websites. Users are advised to read the privacy policy or statement of other websites prior to using them.

7. Changes of Business Ownership and Control

7.1 Valcore may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Valcore. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

7.2 In the event that any Data submitted by Users is to be transferred in such a manner, you will be contacted and informed of the changes.

8. Controlling Use of Your Data

Wherever you are required to submit Data, you will be given options to restrict our use of that Data.

9. Your Right to Withhold Information

9.1 To use all features and functions available on the Website you may be required to submit certain Data.

9.2 You may restrict your internet browser’s use of Cookies. For more information see Clause 12.

10. Accessing your own Data

You have the right to ask for a copy of any of your personal Data held by Valcore (where such data is held).

11. Security

Data security is of great importance to Valcore and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.

12. Cookies

12.1 This Website may place and access certain first party Cookies on your computer. First party cookies are those placed directly by Valcore via this Website and are used only by Valcore. Valcore uses Cookies to improve your experience of using the Website and to improve our range of services. Valcore has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

12.2 By using this Website you may receive certain third party Cookies on your computer. Third party cookies are those placed by websites and/or parties other than Valcore. Third party cookies are used on this Website for ensuring site performance, functionality etc. and are detailed in full below. These cookies are not integral to the services provided by the Website.

12.3 All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

12.4 The following first party Cookies may be placed on your computer:

Name of Cookie Purpose Strictly Necessary
_gkuid, _ga, _gat, _gss,_gsu, _gsw Performance – collect anonymous information about site visitors (collected by Google) No

and the following third party Cookies may be placed on your computer:

Name of Cookie Provider Purpose
bbsidUK, _utma, _utmb, _utmt, _utmz, _utmc Bookingbug.com Functionality
Datr, x-src, fr, lu, locale Facebook Targeting/Advertising
_cfduid Getkudos.me Performance
APISID, SSID, NID, PREF, SID, SAPISID, HSID Google Targeting/Advertising
SID, VISITOR_INFO1_LIVE, YSC, LOGIN_INFO, HSID, PREF, SSID, SAPISID, APISID YouTube Targeting/Advertising
AWSELB GetSiteControl.com Performance

12.5 This Website uses analytics services provided by Google. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how Users use the Website. This, in turn, enables us to improve the Website and the services offered through it. You do not have to allow us to use these Cookies, as detailed below, however whilst our use of them does not pose any risk to your privacy or your safe use of the Website, it does enable us to continually improve our business.

12.6 The analytics services used by this Website use Cookies to gather the required information.

12.7 The analytics services used by this Website use the following Cookies:

Name of Cookie First / Third Party Provider Purpose
_gkuid, _ga, _gat, _gss, _gsu, _gsw First Google Collect anonymous information about site visitors

12.8 You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

12.9 You can choose to delete Cookies at any time however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

12.10 It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

13. Changes to this Policy

Valcore reserves the right to change this Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Policy on your first use of the Website following the alterations.